Terms
Buying and shipping follow one process, from request to handover in Kazakhstan. The figures for your order are fixed in the quote.
How an order works
Each step starts only after the previous one is confirmed.
- Request: a list of goods or a cargo description, the city and your target date.
- Quote: price of the goods, delivery and timing. A manager prices your specific batch.
- Prepayment: full or partial, as agreed.
- Purchase from the supplier.
- Inspection: photos, serial numbers and a check against your list. You get the report before dispatch.
- Dispatch: a tracking reference and status updates in transit.
- Handover of the cargo in Kazakhstan.
If goods do not match
Most problems surface at the pre-dispatch inspection: the wrong model, version or colour, or damaged packaging. We then resolve it with the supplier, who either replaces the item or refunds it. The batch ships only after you approve the report.
If you find a discrepancy after receipt, let us know within the period stated in the quote and send unboxing photos and video. We review each case with the supplier and the carrier.
Insurance and lead times
Cargo can be insured for the value of the goods; insurance is added to the quote on request.
Total time is purchase plus delivery. Purchase depends on supplier stock or production. Delivery to Almaty: from Dubai, express and air 3–5 days, sea plus road 25–40; from Hong Kong, express 3–5, air 5–7; from China, air 3–7, road 10–18, rail 18–30. Public holidays at origin, flight capacity and border checks can affect timing. If there is a delay, we tell you as soon as we know.
FAQ
Can I pay on delivery?
Suppliers require prepayment for purchases. The prepayment amount and how delivery is paid are agreed for each order.
Can the quoted price change?
The price holds for the period stated in the quote. After that we recalculate based on the current exchange rate and stock.
What if cargo is damaged in transit?
Record any damage when you receive the cargo: photos, video and a note on the delivery documents. If the cargo is insured, we help you with the claim. Without insurance, the carrier's liability is limited to what its own terms provide.
Can I cancel an order?
Before purchase, yes, and we refund the prepayment. After purchase, it depends on whether the supplier accepts the goods back.